Shipping policy
1. Processing time
Orders are processed within 2–5 working days, excluding weekends and public holidays.
2. Delivery times
Delivery times vary depending on location and courier services:
- South Africa: 5–9 working days (average)
- International: depends on destination and customs
Delays may occur due to courier backlogs, weather, or customs.
3. Shipping costs
Shipping costs are calculated at checkout and depend on:
- weight
- destination
- delivery method
4. Tracking
Where available, tracking details will be provided once your order has shipped.
5. Address accuracy
You are responsible for providing a correct delivery address.
We are not responsible for:
- delays caused by incorrect addresses
- lost parcels due to incorrect information
6. Lost or delayed parcels
Once handed to the courier, responsibility transfers to the courier service.
We will assist with tracking and claims where possible.
7. Customs and import duties
International customers are responsible for any customs duties or import taxes.
New Africa Books (PTY) Ltd
Email: orders@newafricabooks.co.za
Siyagruva.com is owned by New Africa Books (PTY) Ltd
Unit 13A, Athlone Industrial Park, 10 Mymoena Crescent, Athlone Industria 2, Cape Town, 8000
021 467 5860